Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, work more efficiently, and provide reporting information.

Cookies set by the website owner (in this case, LolaHR.ai) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

2. Why We Use Cookies

We use first-party and third-party cookies for several reasons:

• Essential functionality: Some cookies are required for technical reasons for our Services to operate (strictly necessary cookies)
• Enhanced user experience: To remember your preferences and settings (functional cookies)
• Analytics and performance: To understand how visitors use our website and improve our Services (analytics cookies)
• Marketing and advertising: To deliver relevant advertisements and measure their effectiveness (marketing cookies)

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Legal basis: These cookies do not require consent under PECR as they are strictly necessary for the provision of the service you have requested.

Cookie Name	Purpose	Duration
session_id	Maintains your login session and authentication state	Session (deleted when browser closes)
csrf_token	Security token to prevent cross-site request forgery attacks	Session
cookie_consent	Remembers your cookie consent preferences	12 months

3.2 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

Legal basis: These cookies require your consent under PECR.

Cookie Name	Purpose	Duration
user_preferences	Stores your language, display, and accessibility preferences	12 months
assessment_progress	Saves your progress through assessments	7 days

3.3 Analytics and Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most and least popular and how visitors move around the site. All information collected by these cookies is aggregated and anonymised.

Legal basis: These cookies require your consent under PECR.

Cookie Name	Provider	Purpose	Duration
_ga	Google Analytics	Used to distinguish users and sessions. IP addresses are anonymised.	2 years
_gid	Google Analytics	Used to distinguish users	24 hours
_gat	Google Analytics	Used to throttle request rate	1 minute

3.4 Marketing and Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

Legal basis: These cookies require your consent under PECR.

Note: We currently do not use marketing or advertising cookies, but may do so in future with your consent.

4. Cookie Consent

4.1 How We Obtain Consent

When you first visit our website, we display a cookie consent banner that explains our use of cookies and asks for your consent. The banner remains visible until you make a choice.

You can choose to:

• Accept all cookies: Gives consent for all cookie categories
• Reject non-essential cookies: Only strictly necessary cookies will be used
• Manage preferences: Choose which categories of cookies to accept

4.2 Withdrawing Consent

You can withdraw your consent for non-essential cookies at any time by:

• Clicking the "Cookie Settings" link in the footer of any page
• Using the cookie preferences button that appears on all pages
• Clearing your browser cookies and revisiting our site
• Contacting us at [email protected]

Please note that if you withdraw consent for functional or analytics cookies, some features of our Services may not work as intended.

5. Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience.

5.1 Browser Controls

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

Popular browser cookie settings:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data

5.2 Third-Party Opt-Out Tools

You can also opt out of third-party cookies by visiting:

• Digital Advertising Alliance opt-out page
• Your Online Choices (for EU/UK users)
• Google Analytics opt-out browser add-on

6. Other Tracking Technologies

6.1 Web Beacons

We may use web beacons (also known as pixel tags or clear GIFs) in conjunction with cookies to track user activity. Web beacons are tiny graphics with a unique identifier that are used to track online movements. Unlike cookies, which are stored on your computer, web beacons are embedded invisibly on web pages.

6.2 Local Storage

We may use local storage technologies (such as HTML5 localStorage) to store preferences and improve user experience. Unlike cookies, information stored in local storage is not transmitted to our servers with every request. You can clear local storage through your browser settings.

6.3 Analytics Services

We use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies and collects information such as:

• How you found our site
• Which pages you visited
• How long you spent on each page
• What you clicked on while browsing

We have configured Google Analytics to:

• Anonymise IP addresses
• Disable data sharing with Google
• Respect Do Not Track signals where possible

7. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universal standard for how DNT signals should be interpreted by websites.

We respect DNT signals where technically feasible and will not place non-essential cookies if your browser sends a DNT signal. However, please note that this may affect the functionality of certain features on our website.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via our cookie consent banner if you have not recently reviewed your preferences
• Where required by law, obtain fresh consent for new cookies or uses

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: [email protected]
Data Protection Officer: [email protected]
General Enquiries: [email protected]

10. Regulatory Authority

If you have concerns about our use of cookies that we have not resolved, you can contact the UK Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Website: https://ico.org.uk